FROM: Joe Michael, Chief Information Officer
SUBJECT: Approval of Professional Services Agreement with CCS Facility Services for Janitorial Services
RECOMMENDATION:
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Recommend that the Board approve a Professional Services Agreement with CCS Facility Services for recurring janitorial services at an initial annual cost not to exceed $94,620, with authorization for additional facility maintenance services at the proposed rates, not to exceed an additional $12,750 annually, for a combined initial annual maximum of $107,370, and authorize the Chief Executive Officer to execute the agreement.
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BACKGROUND:
In July 2025, SBCERA assumed direct responsibility for managing its office building, transitioning these responsibilities from its former third-party property management company. As part of this transition, staff began reviewing existing facility services, vendor relationships, and opportunities to improve service quality and operational efficiency.
Janitorial services are currently provided by ABM Industries (ABM), which was originally retained through SBCERA's former property management company. Since assuming direct oversight, staff have experienced recurring concerns regarding service consistency, staffing coverage, responsiveness, and account management. These have included replacement janitorial personnel arriving late or failing to report for scheduled assignments, as well as cleaning requests not being consistently completed.
Staff communicated these concerns to ABM's onsite personnel and account management on multiple occasions, including establishing timelines for corrective action. Although ABM changed both its onsite and account management personnel and attempted to address the identified concerns, service inconsistencies continued.
As a result, staff determined that evaluating alternative janitorial service providers was appropriate to ensure SBCERA's facilities are maintained to the expected standards.
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