FROM: Colin Bishop, Chief of Member Services
SUBJECT: Engagement of Linea Solutions for Pension Administration Software Consulting and Business Process Redesign
RECOMMENDATION:
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Approve the engagement of Linea Solutions for Pension Administration Software Consulting and Business Process Redesign, in an amount not to exceed $1,058,493.
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BACKGROUND:
In the coming months, SBCERA expects to launch a comprehensive analysis of how our existing business processes integrate with our pension administration software system. This project will be vital to the functionality and long-term sustainability of our pension software, and it will help streamline our current business practices with the ultimate goal of providing better, more efficient services to our members and employers. This will be a major undertaking which will involve a closely coordinated effort from Member Services, Information Services, Fiscal Services, and Legal Services. We expect this project to feed into three of our five strategic pillars: "Operational Excellence and Efficiency," "Superior Service Experience," and "Effective Communications," as outlined in SBCERA's Triennial Strategic Plan for Fiscal Years 2020-2022.
Because this project will help refine our core internal business practices and make technical improvements to our pension software, it's both a "refresh" of our existing systems and a stabilization of our operations which should provide long-term benefits. SBCERA's current pension software solution is PensionGold Version 3, which was implemented as a result of a software upgrade which began in 2010 and lasted three years. In the years since, SBCERA has not conducted a comprehensive evaluation of its pension administration system and business processes, despite many changes in both the pension software industry and our PensionGold software, as well as an evolution of best and leading practices in related business operations. Nonetheless, staff believes that the cur...
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