FROM: Joe Michael, Chief Information Officer
SUBJECT: Everbridge Crisis Management and Business Continuity Services
RECOMMENDATION:
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Recommend that the Board approve and authorize the Chief Executive Officer to execute an agreement with Everbridge for Business Continuity and Crisis Management services in an amount of $42,000.
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BACKGROUND:
SBCERA's business continuity plans, as currently written, are identified more closely with a disruptive event like an earthquake. The plans have not been updated in many years.
As COVID-19 has proven, events that may disrupt SBCERA's ability to provide traditional support to our membership may not always come from anticipated sources. We have witnessed now a situation where the physical and technological aspects of our building are intact, yet for safety reasons staff must not physically access them. This situation demonstrates the need for SBCERA to provide business continuity planning and disruptive event response that allows for continued support of our membership by staff regardless of the physical state of our assets and technology.
Business Continuity was identified as a Strategic Priority for FY 2020-21. The foundation for this initiative is to provide SBCERA the means to access and initiate disruptive event procedures, which in turn will provide the direction necessary to take appropriate action and ensure we maintain business continuity. Everbridge is the market leader in emergency notification and management. Their Crisis Management platform provides a hosted solution where SBCERA can maintain all of its disruptive event procedures and business continuity plans. The platform includes the ability to maintain contact information, accounts details, and all other pertinent information staff would need during an emergency to keep SBCERA functioning. In addition, due to the fact it is a hosted solution, multiple staff would have access and have the ability to start a crisis management workf...
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